Bengaluru / Bangalore
Experience : 6 to 12 Year(s)
1500000 - 3200000 (Per Annum)
· Support our contact center using Five9 cloud-based solutions including but not limited to; inbound/outbound call routing, IVR/A, Workforce Management Integration, Call Recording, and Speech Analytics.
· Demonstrate understanding of customer and sales service domain, contact center platforms and architecture, ACD/UCaaS tools and technologies
· Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA
· Responsible for performing Daily MAC (Moves, Adds and Changes) for our Sales and Support teams including but not limited to basic IVR programming, routing development and changes, skilling and on-boarding of new agents.
· Adherence to security and compliance requirements.
MUST HAVES :::::
A global services company providing technology, business process management and consulting services to some of the leading global organizations. We have a proven track record of helping our clients identify and deliver significant bottom line improvements using our expertise in finance, legal, HR and information technology related services. Our unique business engagement model is purpose-built to offer our client partners with best-in-class service through dedicated resources such as people, technology, infrastructure, and top management support.
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