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Support and Services Specialist

Location : Bengaluru / Bangalore
Experience : 0 to 4 Year(s)
Not Disclosed by Recruiter

  • Posted: 4 months ago
  • Openings: 2
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Job Description
  • To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
  • To educate customers on website tools and resources
  • To document all customer contact information, customer requests, and support issues in ticketing system
  • To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
  • To work as a team to deliver exceptional Customer Experiences in each support interaction
  • To develop strong relationships with customers and create Jabra brand awareness
  • To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
  • To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
  • To test and evaluate new products and software prior to release
  • To be open to changes and new approaches required by the company
  • Industry
  • Construction / Engineering / Cement / Metals
  • Functional Area
  • Engineering Design, R&D
  • Job Role
  • R&D Executive
  • Job Type
  • Permanent
Qualification
  • UG Qualification
  • B.Tech/B.E - Civil
  • PG Qualification
  • Any Post Graduate - Any Specialization
  • Doctorate
  • Doctorate Not Required - None
Desired Candidate Profile
Please refer to the Job description above
Company Profile

About Company
A national HR service provider servicing world class companies across the globe. Started in 2004, the company has grown into a full spectrum HR services provider for clients worldwide. It has helped generate career opportunities for thousands of individuals in the countries, and has worked for over Fortune 500 organizations.

Contact Information
  • Recruiter Name
  • Nibedita
  • Phone No
  • +91 9776535530
    • Email ID
    • resume@crplindia.co.in
      • Address
      • Plot No. : N-6/9, I.R.C. Village, Nayapally, Bhubaneswar, Odisha - 751015

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