Location : Jaipur
Experience : 6 to 10 Year(s)
Day to day management of the process being assigned Oversee and develop control and procedures used to ensure accurately and timely completion of various tasks assigned to the team All exceptions are reviewed, researched and resolved for the area responsible. Participate in development of standardized metrics reporting package. Participate in cross-departmental initiatives formulated to create or improve existing functionality and processes. Consistently evaluate and update documented procedures to ensure they are complete, accurate and current. Serve as Internal/external escalation point Serve as technical operational expert for queries from clients/team members etc. Monitoring and controlling workflows Timely Escalations Spearhead various process improvement initiatives Closure of tasks within prescribed benchmarks Identifying operational risks proactively and mitigating appropriately. Offering guidance with individual and team challenges Effective Multitasking Objective Setting and appraisal process for the team Effective Delegation to direct reports Ensure structured upward & downward communication Assist with recruitment and training process Supervise development of team members Provide group coverage when colleagues (other Team Managers) are out of the office Detailed oriented, adaptable to changes in the work environment while maintaining strong teamwork and project ownership. Strong analytical abilities and displays a high degree of control awareness, attention to detail and focuses on providing quality output. Coordination with Traders and Salespeople in Front office on all aspects of trades that includes Root Cause analysis / reporting / issues with trades on a day to day basis. Facilitating the risk reporting of key information to Trading Desk, and Book runners regarding the issues along with the potential exposure and providing appropriate commentary and explanation. Any Queries / Escalations related to trades need to be resolved within the agreed TAT. Capacity to build relationships with clients internally & externally and focus on client satisfaction. Primary Working Relationships Risk and control, Audit and Compliance teams. Internal administrative and support functions like HR/Development Team, IT etc. Other business areas like Stock Loans management team, Static data management team , Custodians/agents/brokers representing external entities .
Ever since inception these service centers have managed to create a niche for themselves within the Bank and within the communities they operate in. In addition to supporting multiple product groups within Corporate and Investment Banking, the PWM and Asset Management businesses, as well as infrastructure functions like Finance, Credit Risk, IT and HR are also serviced from these centers.
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